Gofer Receptionist

Gofer Receptionist is a fully voice-based AI virtual assistant, not a chatbot. It answers inbound calls using a professional, responsive voice that greets callers using your business name. There are no hold tones, no voicemail prompts, and no robotic menus. Callers experience a real, structured conversation from the first ring.

Yes. Gofer Receptionist is built on civil construction context, so it understands the language your callers use — tendering, site contacts, subcontractor enquiries, council permits, and project-status calls. During onboarding you give us your FAQs and call flows, and we configure the system to match how your business actually runs, so callers get answers that make sense for your work, not a generic script.

Every caller is walked through a structured conversation designed to capture the details your team needs to follow up and win the job. This includes the caller's contact details, job type, location, timeline, and scope. Once the call ends, a structured summary is sent directly to your nominated contact via SMS, email, or your preferred channel.

Gofer Receptionist answers every call professionally, regardless of whether your team is available. Calls are triaged immediately based on urgency and job type, so your team always receives the information they need to prioritise follow-up without chasing missed calls or incomplete messages.

Yes. Gofer Receptionist operates 24 hours a day, seven days a week, including after hours, weekends, and public holidays. Every enquiry is answered and captured with the same consistency as calls during business hours, so you never miss a potential job.

No. Gofer Receptionist works with your current phone number, so there's no disruption to how clients already contact you. There's no need to update your website, business cards, or marketing materials.

No. Gofer Receptionist operates without lock-in contracts. You can start, pause, or cancel at any time without exit fees or penalties. This makes it a low-risk option whether you're a sole trader wanting to trial the service or an established contractor looking for a long-term call handling solution.

Gofer Receptionist is designed for any construction or civil services business that receives inbound enquiries, from sole traders and subcontractors through to civil contractors and multi-crew operations. Whether you're running earthmoving, excavation, concreting, landscaping, or general construction, Gofer handles your calls with the right industry knowledge from day one.

Unlike a generic answering service, Gofer Receptionist is purpose-built for the construction industry. It understands the language, job types, and service categories relevant to your trade, and captures structured lead information rather than just taking a name and number. Summaries are delivered to your preferred channel so your team has everything they need to follow up immediately.

Call handling and lead capture are managed through Gofer Receptionist. If your team also needs help with equipment sourcing and supplier communication, Gofer Procurement is a separate AI-powered tool built for that purpose. Gofer Procurement connects you with relevant suppliers through iseekplant's network and keeps your procurement details organised in one place. Visit gofer.tech to learn more.

Gofer Receptionist's voice sounds natural. Callers get a smooth, professional conversation, and it understands a range of accents. It doesn’t announce itself as AI at the start of a call, but if a caller asks, it will clearly confirm that it’s an AI assistant supporting your business.

It’s built to escalate gracefully. Gofer Receptionist's core job is to take a message and make sure the right person calls back, so if it can’t confidently handle something, it tells the caller someone will be in touch and takes their details. Nothing is lost. Managed plans also include a human oversight layer for quality review.

You define what counts as urgent during setup. When one of those calls comes in, Gofer Receptionist escalates straight away — it can put the caller through to a person, or call your nominated on-call contact in real time, so the right person is reached without delay.

In our experience, the assistant handles inbound calls better than most. Gofer Receptionist is polite, consistent, and never too busy to answer, which is exactly why we use it right across iseekplant. And the alternative is a missed call: if a caller ever chose not to continue, you’re no worse off than if the phone had simply rung out. The real risk to your reputation is the calls going unanswered today.

Entry pricing is $99 per month with no lock-in contract. We run month-to-month because we back the product to speak for itself. You can scale up, scale down, or cancel with 30 days’ notice, so you can see how Gofer Receptionist actually performs with no long-term commitment. If you turn out to be a high-volume user, we’ll talk to you about a plan that better suits your usage.

Very little. Setup is quick: around 15 minutes of preparation and a 15-minute induction session, which our Customer Success team will facilitate, and all we need is your business details and general FAQs. Day to day, it’s designed to save you time rather than create work. It filters out the timewasters, tyre-kickers, and telemarketers and sends qualified leads straight to you, so you only spend time on the calls that matter.

Whichever suits you. You can set Gofer Receptionist to ring your own phone first and only step in on overflow when you can’t get to a call, or have it answer every inbound call from the start. Either way, it can handle multiple calls at once with no drop in quality when things get busy.

You choose how you’re notified — email, SMS, or app notification — and the details arrive within minutes of the call ending, formatted cleanly with the caller’s name, number, and notes. Your callbacks are armed with the detail up front, so you can action high-value enquiries straight away.

It’s built directly into the iseekplant supplier portal, and it can warm-transfer calls to a nominated mobile or landline so the right person can pick up on site. It also works with your existing phone number — there’s no new number to set up.

At the moment Gofer Receptionist treats every caller to the same high standard rather than handling new and existing customers differently, and routing specific enquiry types to specific staff members isn’t available yet. Both are on our roadmap.

Yes. Call recordings are available to your authorised team, with transcripts coming. Your greeting, FAQs, and call flow are all configured to your business with you during onboarding; you can update your company information and FAQs at any time, with other changes handled by our support team for now.

Yes. Calls and data are stored with enterprise-grade encryption and handled in line with the Australian Privacy Act, and recordings are accessible only to your authorised team and kept only for as long as you specify. The system works from your iseekplant supplier profile, plus any extra information you choose to give it.